Frequently Asked Questions
How long does it take to receive my order?
We ship our orders very quickly! Once you have all of the information required to complete your order, your order will leave our warehouse within 24-48 hours or even sooner! We offer RUSH shipping options if needed. We do not charge a rush fee for production time.
What is the best way to place an order?
We have several ways for you to place your award order: Via Phone, Web or Email us at: firstname.lastname@example.org. For payment by check or purchase order, please call us (number on the Contact page) and one of our Customer Service representatives will be happy to help you place your order.
Can I change my order?
Due to our rapid processing time, it is very difficult to add to or change your order. If a change is necessary, please contact one of our helpful representatives at the Contact page.
Can you tell me the size of a specific item?
General measurement information can be found on the product pages. Please contact Awards Central if you need more dimensional details.
How can I submit my engraving information?
The best and most accurate way to submit your engraving would be via email to email@example.com. Please type your order number in the subject line. We do not recommend faxing engraving; however if that is your only option, it must be typed. We do not accept hand-written engraving information and are not responsible for any errors.
What is your Return Policy?
If you need to return an award(s), please contact our customer service team at firstname.lastname@example.org as all returns must be authorized for tracking purposes.
We must be notified of pending returns within 7 business days of the order delivery date.
All return orders are subject to a 30% restocking charge.
Shipping charges, engraved plates, plaques, lucites, and crystal awards are NON-REFUNDABLE.
When will I receive my Email Confirmation?
Immediately after placing your order, you will receive an "Email Order Confirmation" from Customer Service confirming that your order has been processed. The Email Confirmation will include your order number plus other details about your order. Please review all the information stated for accuracy and contact our Customer Service Department immediately with any questions.