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RETURNS & REFUND
At Awards Central Philippines, customer satisfaction is important to us. We ensure that all trophies, plaques, medals, and customized awards are carefully inspected before shipment.
WHEN WE CAN HELP?
RETURNS & REPLACEMENTS
DAMAGE UPON DELIVERY:
If your item arrived damaged, we will gladly arrange a replacement or refund.
WRONG ITEM RECEIVED
If we sent the wrong item, we will correct it immediately.
MANUFACTURING DEFECTS
If the item has defects caused by our production process, we will replace it for you.
If your order arrives with any of the above concerns, our team will gladly review your request for replacements or refund assistnace.
HOW TO FILE A CONCERN
SUBMIT WITHIN 24 HOURS
CONTACT OUR SUPPORT TEAM
Reach out to us through our official channels.
PROVIDE YOUR ORDER NUMBER
This helps us quickly locate your order.
SEND CLEAR PHOTOS/VIDEOS
Include the item and packaging.
EXPLAIN THE CONCERN
Briefly describe the issue you encountered.
OUR TEAM REVIEWS THE REQUEST
We will get back to you as soon as possible.
Please submit your concern within 24 hours after receiving your order.
NEED ASSISTANCE?
WE ARE HERE TO HELP.
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